We make sure that our customers are paid their receivables, whatever the industry, without damaging our customers’ relationship with their customers. We also have our own network of process servers who work quickly and efficiently, while taking the debtor’s situation into account.
There will always be customers who cannot pay, but our extensive experience has taught us that this inability is usually temporary. Our customers always have access to a personal administrator who is an expert in their industry to increase the chances of getting paid. We carry on an active dialogue with the debtor in all debt collection matters to create cooperation and individualised payment arrangements. A successful debt collection process can have many different shapes, and we act accordingly. We emphasise this in the dialogue with the debtor and work together to reach a solution. Our goal is for the debtor to pay whilst continuing to be our customer’s customer.