Customer service — have you received a letter from us?
If you have received a debt collection letter from us, this is where you find information about what you should do if you have a debt that you are not able to pay, if you would like to make a payment, or if you would like more information about debts and the debt collection process in general. You are always welcome to contact us if you have any questions.
If you are unable to pay — contact us
Not being able to pay off a debt is a fairly common situation — you are not alone. If you are unable to pay the full amount at once, please contact your administrator. The contact information is written on the debt collection letter you have received from us. You can also call our switchboard or use the form at the bottom of the page.
Our best advice
- If you are unable to pay off the full amount at once, figure out how much money you can spare each month. Create a budget!
- Get in touch with us to inquire if you can set up a payment plan. Tell us about your situation and how much you can pay each month. It is almost always possible to find a solution that works for both parties.
Plan & Pay — our online service
You are also welcome to log in to our online service Plan & Pay where you will find tools that help you set up a budget for each month and a plan for how to pay off your debt.